Refund policy

RETURNS AND REFUNDS

CHANGE-OF-MIND RETURNS

You may tell us that you wish to cancel your order within 14 days of receiving it. After notifying us, you have a further 14 days to return the product.

To begin a return, email contact@exoticskn.com with your order number. Please do not return anything without first receiving return instructions.

You may inspect the product as you would in a shop. We may reduce the refund if handling beyond what is reasonably necessary has diminished the product’s value.

Where a product is supplied with a sealed health or hygiene seal, it cannot be returned for a change of mind once that seal has been broken. This exclusion does not apply if the product is faulty, damaged or not as described.

Customers are responsible for change-of-mind return postage. We recommend using a tracked service and retaining proof of postage.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your product is faulty, damaged, not as described or incorrect, contact contact@exoticskn.com with your order number and relevant photographs.

These cases are not restricted by the change-of-mind return period or hygiene exclusion. We will provide an appropriate refund, repair or replacement in accordance with your statutory rights and cover reasonable return costs where a return is required.

REFUNDS

Eligible refunds will be issued to the original payment method within 14 days of receiving the returned product or satisfactory evidence that it has been sent back, where applicable.

Any standard outbound delivery charge paid will be refunded where legally required. Additional charges for an enhanced delivery service are not refundable beyond the cost of standard delivery.

Your bank or payment provider may require additional time to display the refund.

PRE-ORDERS

A pre-order may be cancelled for a full refund at any point before dispatch. After dispatch, the standard returns provisions above apply.

This policy does not affect your statutory rights.